Shipping policy
We aim to deliver your orders quickly, safely, and reliably. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, processing may be delayed slightly.
2. Shipping Time
- Delivery time usually takes 5–10 business days (depending on your location).
- International shipping times may vary due to customs or courier delays.
3. Shipping Charges
- Shipping charges (if applicable) will be shown at checkout.
- We may offer free shipping on selected items or promotions.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order using the provided tracking link.
5. Incorrect Address
- Please make sure your shipping details are correct before placing the order.
- We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
6. Delays
- Delivery may be delayed due to customs clearance, weather conditions, or courier issues.
- While we try our best to ensure timely delivery, some delays may be beyond our control.
7. Lost or Stolen Packages
- We are not responsible for packages marked as delivered by the courier but lost or stolen after delivery.
- Please contact the courier service directly for such issues.
8. Contact Information
Trade name: Exclusu
Phone number:
Email: support@exclusu.com
Physical address: 8150 Gallatin Rd, Downey California 90240, United States