FAQ'S
1. How long does shipping take?
Shipping usually takes 5–10 business days, depending on your location. Order processing time is typically 1–3 business days before dispatch.
2. Do you offer free shipping?
We may offer free shipping on selected products or special promotions. Any shipping charges will be clearly shown at checkout.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your order online.
4. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unused, unworn, and in original packaging. Please check our Return & Refund Policy for full details.
5. Can I exchange my item?
Yes, we offer exchanges for damaged, defective, or incorrect items. Please contact us within 7 days of receiving your order.
6. What payment methods do you accept?
We accept secure payment methods such as:
- Credit/Debit Cards
- Online payment gateways available at checkout
7. Is my payment information safe?
Yes, all payments are processed through secure and encrypted systems. We do not store your payment details.
8. What if I entered the wrong shipping address?
Please contact us immediately. If the order has not been shipped yet, we can update your address. Otherwise, we are not responsible for delivery issues caused by incorrect details.
9. Do your shoes fit true to size?
Yes, most of our footwear is true to size. However, we recommend checking the size chart provided on each product page for accuracy.
10. Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible, but you may request a return after delivery.
11. Do you ship internationally?
Yes, we offer international shipping to selected countries. Delivery times may vary depending on location and customs clearance.
12. How can I contact customer support?
You can contact us anytime through our store contact form or support email. We usually respond within 24–48 hours