Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
- We accept returns within 14 days of delivery.
- To be eligible for a return, items must be unused, unworn, and in original packaging with all tags attached.
- Jewelry (necklaces) must not show any signs of wear or damage.
- Shoes must be tried on indoors only.
Non-Returnable Items
- Items marked as final sale or clearance
- Products that have been used, worn outdoors, or damaged after delivery
- Customized or personalized items (if applicable)
Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable.
Exchanges
- We only replace items if they are defective, damaged, or wrong size/color received.
- For exchange requests, please contact us within 7 days of delivery.
Return Process
- Contact our support team with your order details.
- We will provide return instructions.
- Ship the item back safely in its original packaging.
Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately with photos. We will arrange a replacement or full refund.
Contact Information
Trade name: Exclusu
Phone number:
Email: support@exclusu.com
Physical address: 8150 Gallatin Rd, Downey California 90240, United States